Support

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  • How do I know if my order has been dispatched?

    You will receive a shipping confirmation email once your order has been dispatched. The email will include your tracking number and details about the courier handling the delivery.

  • What are my options if I no longer want the order that has been dispatched?

    If you no longer want the order, you can: Refuse the delivery: When the courier attempts to deliver the package, you can refuse to accept it. It will then be returned to our facility. Return the ...

  • Can I cancel my order if it has already been dispatched?

    Unfortunately, once an order has been dispatched, it cannot be canceled as it is already on its way to you. However, you can choose to return the product after receiving it. Please contact our cust...

  • Are there any conditions for the partial refund?

    The partial refund is available for products that are not defective or damaged. If the product is defective, we recommend initiating a full refund or replacement process instead.     

  • How long does it take to process the partial refund?

    Once you confirm your choice, the refund will be processed within 3-5 business days, and the amount will be credited to your original payment method.

  • Can I choose the partial refund option after starting a return?

    Yes, if you change your mind after initiating a return and want to keep the product instead, you can opt for a partial refund. Just let our customer support team know before shipping the product back.

  • How can I request the partial refund option?

    To request the partial refund and keep the product, simply contact our customer support team. Provide your order number, and they will process the refund quickly.

  • What should I do if I want to return the product anyway?

    If you still prefer to return the product, contact our customer support team, and we will provide the return instructions and address. Please note that return shipping costs are the customer’s re...

  • Why would I choose the partial refund option?

    The partial refund option is ideal if: You do not want the hassle of packaging and returning the product. You prefer to save on return shipping costs. You might still find a use for the product ...

  • How does the partial refund option work?

    If you choose to keep the product, you can receive a partial refund on your purchase price. This saves you the effort and cost of shipping the product back. To take advantage of this option, please...